ShadowFox is a brand owned and operated by ZAPPIER SHADOWFOX TECHNOLOGIES LLP, a Limited Liability Partnership registered in India.
This Refund & Cancellation Policy governs all purchases made through ShadowFox, including certification exams, courses, virtual internship programs, and merchandise. By making a payment to ShadowFox, you agree to this policy.
1. GENERAL PRINCIPLES
1.1 All payments made to ShadowFox are final unless explicitly covered under this policy.
1.2 Refund eligibility varies depending on the type of service purchased.
1.3 Refunds, if approved, will only be processed to the original payment method used.
1.4 ShadowFox does not provide international services and does not collect GST at this time.
2. CERTIFICATION EXAMS (INCLUDING SCSA & FOUNDATIONAL EXAMS)
2.1 Nature of the Service
Certification exams are digital assessment products.
Access is typically granted instantly after successful payment.
Exams may have a deadline to complete, clearly specified at the time of purchase.
Exams are conducted via third-party proctoring systems (e.g., AutoProctor).
Results may involve automated and/or manual evaluation.
2.2 Strict No Refund Policy (Digital Access Rule)
Once exam access is granted or a test link is generated:
No refunds will be issued.
No cancellations will be permitted.
No transfers to another individual will be allowed.
This applies regardless of whether the candidate attempts the exam or not.
Because:
The test link is uniquely generated.
Access credentials cannot be reused or resold.
Digital allocation cannot be reversed.
2.3 No Refund for the Following Situations
Refunds will NOT be issued for:
Failure to pass the examination
Failure to attempt within the deadline
Technical issues caused by:
Poor internet connection
Device malfunction
Power failure
Software incompatibility
User inability to complete proctoring requirements
Incorrect email or details submitted during registration
Change of mind after purchase
2.4 Reattempt Policy
SCSA-1 includes one (1) free reattempt, valid within 45 days of the original test date.
After the free reattempt expires, full exam fees must be paid again.
Other foundational certifications require full payment for each new attempt.
Reattempt eligibility does not qualify for refund.
3.COURSES
3.1 Cancellation Window
Participants may request cancellation:
At least 24 hours before the official start of the session.
3.2 Registration Fee
Each course includes a small non-refundable administrative registration fee.
If cancellation is approved:
The registration fee will be deducted.
The remaining balance will be refunded.
3.3 No Refund After Commencement
Once the course session begins:
No refunds will be issued.
This applies regardless of attendance or participation level.
3.4 Refund Processing Time
ShadowFox will process approved refunds within 5-7 business days.
Banks/payment gateways may take an additional 10-15 business days to reflect the amount.
4. VIRTUAL INTERNSHIP PROGRAMS
4.1 Pre-Program Charges
No internship program fees are charged prior to program commencement.
4.2 Swag & Delivery Policy
Swag items are shipped via third-party courier services.
ShadowFox is not liable for courier delays, mishandling, or damage during transit.
Refunds will only be issued if delivery fails due to verified courier non-delivery.
Once a package is marked "Delivered":
Responsibility transfers to the intern.
Packages sent to universities are the intern’s responsibility upon confirmed delivery.
4.3 Fraud & Misconduct
Fraudulent task submissions or academic dishonesty will result in termination.
Partial refunds may be considered at ShadowFox’s sole discretion.
No refunds for incorrect form submissions or payment errors caused by the intern.
5. MERCHANDISE POLICY
5.1 Merchandise is shipped with safety precautions via professional courier services.
5.2 Refunds or replacements will only be considered if:
The product is severely defective, AND
A full unboxing video is provided showing:
The sealed package
Opening process
Clear defect visibility
Failure to provide an unboxing video will result in automatic rejection of refund claims.
Courier mishaps, delays, or minor packaging damage do not qualify for refund.
6. PAYMENT ERRORS
Refunds may be considered only if:
Duplicate payment is made
Payment gateway error occurs
Excess amount is charged due to technical malfunction
Requests must be submitted within 3 days of transaction with full transaction details.
7. CHARGEBACKS & PAYMENT DISPUTES
7.1 ShadowFox reserves the right to dispute any chargeback with:
Payment gateway records
Login data
Access logs
Exam participation logs
IP records
Proctoring records
7.2 Fraudulent chargebacks may result in:
Permanent disqualification from all ShadowFox programs
Blocking of future registrations
Legal action under applicable Indian laws
Users are encouraged to contact support before initiating any chargeback.
8. NO JOB GUARANTEE DISCLAIMER
ShadowFox certifications:
Validate knowledge and competency.
Enhance profile credibility.
However:
No job placement is guaranteed.
No employment outcome is promised.
Certification is not a substitute for institutional degree.
9. RIGHT TO MODIFY
ShadowFox reserves the right to:
Modify syllabus
Update exam structure
Adjust evaluation criteria
Revise pricing
Such changes will not apply retroactively to already purchased exams.
10. DISPUTE RESOLUTION
All disputes shall be governed by the laws of India.
Jurisdiction shall be Chennai, Tamil Nadu.
11. CONTACT INFORMATION
Address: 859J, 3A 13th Main Road, Anna Nagar West, Chennai - 600040, India
Email: support@shadowfox.in
Phone: +91 9187299325
By completing a payment with ShadowFox, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.